Privacy Policy

At British Utility Solutions Ltd., we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the website, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the website, the choices you make and the products and features you use. The personal information we may collect includes the following:

• Personal Identifiers: Name, address, email address, telephone number, and other similar contact data.
• Service Data: Information related to your energy accounts, meter details, energy consumption patterns, and service preferences necessary for smart meter installation, prepay meter management, and tariff optimisation.
• Financial Data: Limited payment information (such as payment card numbers, financial account information) which is processed by secure third-party payment processors. We do not store full payment card details on our servers.
• Technical Data: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website, products, and services.

2. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below:

• To provide, operate, and maintain our services (Contractual).
• To improve, personalise, and expand our services (Legitimate Interest).
• To understand and analyse how you use our services (Legitimate Interest).
• To develop new products, services, features, and functionality (Legitimate Interest).
• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes (Consent/Legitimate Interest).
• To process your transactions and manage your orders (Contractual).
• To send you emails (Consent/Legitimate Interest).
• To find and prevent fraud (Legal Obligation/Legitimate Interest).

3. Disclosure of Your Information

We may share your information with trusted third parties who assist us in operating our website, conducting our business, or providing services to you, so long as those parties agree to keep this information confidential. This may include:

• Service Providers: Third-party vendors and service providers who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

4. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA) or the UK, you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Your rights include:

• The right to access, update or to delete the information we have on you.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability.
• The right to withdraw consent.

If you wish to exercise any of these rights, please contact us using the contact details provided at the end of this policy.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, our practices, or your dealings with our website, please contact us at: